1. Terms of Service

Last Updated: March 10, 2025

1. Acceptance of Terms
   By accessing or using https://thebrandsherpas.com (the “Website”), operated by THE BRAND SHERPAS LLC (“Company,” “we,” “us,” or “our”), you agree to comply with and be bound by these Terms of Service (the “Terms”). If you do not agree to all these Terms, you may not access or use the Website or any services.
2. Changes to Terms
   We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. Please review these Terms periodically.
3. Description of Services
   THE BRAND SHERPAS LLC provides search engine optimization (“SEO”), website design, digital marketing, Print Sherpa advertising services, and related consulting services (collectively, the “Services”). We reserve the right to modify or discontinue the Services (or any part thereof) without notice.
4. Eligibility
   You must be at least 18 years old to use our Website and Services. By using the Website, you represent and warrant that you are at least 18 years of age.
5. User Conduct
   You agree not to use the Website for any unlawful purpose or in any way that might harm, disrupt, or interfere with the functioning of the Website. Prohibited activities include, but are not limited to:
   • Violating any local, state, national, or international law.
   • Transmitting any material that is abusive, harassing, defamatory, or otherwise objectionable.
   • Uploading or transmitting viruses or any other malicious code.
   • Attempting to gain unauthorized access to our systems or networks.
6. Payment Terms
   
   1. Billing: You agree to pay all fees or charges in accordance with the rates and billing terms in effect when payment is due and payable.
   2. Payment Methods: By submitting payment information, you authorize us to charge you for all agreed-upon fees using the designated payment method.
   3. Late Payments: If your payment is not received by the due date, we reserve the right to suspend or terminate access to the Services until such amounts are paid in full.
   4. Taxes: You are responsible for any applicable taxes related to the Services.
7. Refund & Cancellation Policy
   
   • Google Maps SEO Cancellation: A 48-hour cancellation notice is required before your billing date to avoid an automatic rebill.
   • Website SEO, Hosting, and Management Cancellation: A 48-hour notice is required before your billing date to avoid an additional month’s charge.
     • Required Client Actions: You must confirm export options and decide on final billing if migration/handover is needed.
     • Automatic Rebill Policy: If you fail to provide the required decisions by the billing date, the subscription renews for one final month at the full rate. You keep access during this time, and the subscription cancels at the end of that month.
     • File Export and Migration: We will provide the necessary exports within 72 hours of your request, delivered “as is.” Our responsibility ends once we remove files from our system.
     • Proprietary or Classified Tools: Agency-owned resources and tools are non-transferable and will be removed from your site upon cancellation.
   • No Refunds: Except as described above or required by law, all fees are non-refundable once paid.
8. Proprietary Tools & Agency Resources
   Any proprietary software, processes, or materials used in providing our Services remain our exclusive property (or the property of our licensors). Upon cancellation or termination, we reserve the right to remove any proprietary or classified tools from the website or services provided. These resources are non-transferable. This also applies to Print Sherpa, a DBA of THE BRAND SHERPAS LLC.
9. No Guarantee of Results for SEO
   We strive to improve your website’s search engine visibility; however, SEO is influenced by many factors beyond our control. We do not guarantee specific search engine rankings, traffic outcomes, or revenue increases.
10. Intellectual Property
    
    1. Ownership: All content on the Website (text, graphics, logos, images, software) is owned by THE BRAND SHERPAS LLC or its licensors and is protected by United States and international copyright laws.
    2. Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce or distribute the Website content without express written permission.
11. Disclaimer of Warranties
    The Website and Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will meet your requirements or be error-free.
12. Limitation of Liability
    To the fullest extent permitted by law, THE BRAND SHERPAS LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
    • Your access to or use of or inability to access or use the Website.
    • Any conduct or content of any third party on the Website.
    • Any content obtained from the Website.
    • Unauthorized access, use, or alteration of your transmissions or content.
13. Indemnification
    You agree to indemnify, defend, and hold harmless THE BRAND SHERPAS LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal and accounting fees) arising out of your use of the Website or Services, or your violation of these Terms.
14. Third-Party Services and Tools
    Our Services may integrate with or use third-party tools, plugins, or services governed by their own terms and privacy policies. We are not responsible for their performance, accuracy, or reliability.
15. Privacy
    Your use of the Website is governed by our Privacy Policy. By using our Website, you consent to the data practices described therein.
16. Governing Law
    These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law principles. Any legal action shall be brought exclusively in the federal or state courts located in Oregon.
17. Miscellaneous
    
    • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and THE BRAND SHERPAS LLC regarding use of the Website and Services.
    • Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
    • Waiver: Our failure to enforce any right or provision is not a waiver of such right or provision.

2. Print Sherpa Terms

Last Updated: March 10, 2025

Print Sherpa is a DBA of THE BRAND SHERPAS LLC and is subject to all terms in Section 1 above (e.g., intellectual property, liability, disclaimers, etc.). The following additional terms apply specifically to Print Sherpa ad spot services (“Print Sherpa Services”).

Note: We encourage you to review the FAQs on each co-op page for further details. By browsing pages containing “co-op” in the URL, adding any ad spots to your cart, or making a purchase on such pages, you agree to both the main Terms of Service and these Print Sherpa–specific Terms.

1. One Industry per Mailing Card
   Only one advertisement per industry is permitted on each mailing card. You must accurately represent your industry. Submitting multiple entries, using alternate business names, or misrepresenting your industry is strictly prohibited. We may remove any advertisement found in violation without refund.
2. Competitor Restrictions
   Our system automatically blocks purchasing an ad spot if it directly competes with an existing advertiser on the same card. If we determine your ad conflicts with another advertiser, we may remove your listing without refund. If you are found to be misrepresenting your industry in order to bypass this restriction, you may be permanently blacklisted from purchasing future ad spots.
3. Minimum Sales Requirement & Scheduling
   
   • Viability Threshold: Each mailing card must meet a certain number of sold ad spots to cover the cost of printing and shipping. If the ad spots are not fully sold by the end of the current month’s deadline, and proceeding would cause a net loss, you will be contacted by email and offered a choice between a refund or a credit.
   • Rescheduling to Next Available Card: If you choose credit, we will attempt to place your ad on the next available mailing. However, if other advertisers have already purchased that spot—or if they conflict with the one-industry-per-card rule— we will continue to look for the next available card where no conflict exists.
   • No Availability in Calendar Year: If, after attempting to find an available card, none exist within the current calendar year due to conflicts or sold-out mailings, we will issue a full refund.
4. Onboarding Form Compliance & Advertiser Delays
   
   • First-Time Advertisers: If you do not complete the required onboarding form by the end of the campaign month (as indicated by the countdown on the page), your ad cannot be finalized. This delay may affect other advertisers.
   • Exclusion Without Refund: To avoid delaying the entire mailing, we may exclude you from the current postcard if your form is not submitted on time. No refund will be provided in this scenario.
   • Attempt to Find Availability: If excluded due to your delay, we will still attempt to place your ad on a future card. However, if no availability exists for the reasons stated above (industry conflicts, sold-out mailings), then no refund will be granted.
5. Right to Amend Terms
   We reserve the right to update these Print Sherpa Terms at any time without notice. Your continued use of Print Sherpa Services after changes are posted constitutes acceptance of the revised terms.
6. Co-Op / Cooperative Chapters & Intellectual Property
   
   • Pages containing “co-op” in the URL are defined as Print Sherpa co-op or cooperative chapters. By browsing these pages, adding any ad spots to your cart, or making a purchase on such pages, you agree to both the main Terms of Service and these Print Sherpa–specific Terms.
   • All code, design, functionality, artwork, and messaging related to Print Sherpa or The Brand Sherpas is expressly the intellectual property of THE BRAND SHERPAS LLC. Unauthorized use, reproduction, or distribution is strictly prohibited.
7. Fulfillment & Guaranteed Exposure
   
   • We guarantee the design, printing, and shipping of postcard advertisements to the routes or residential addresses specified. However, because printing/mailing is performed by third-party vendors and delivered via USPS, certain factors lie outside our control.
   • In the unlikely event of a third-party error or USPS issue, we will attempt to find the next available mailing or issue a refund. We cannot guarantee delivery dates or successful outcomes once mail is in the USPS system.
   • “Exposure” refers to your postcard being sent to targeted households. We do not guarantee any specific response rate, leads, or sales resulting from your ad.
8. QR Codes & GPS Tracking
   
   • If you elect to include a QR code with GPS tracking in your ad, be aware that actual tracking depends on homeowners’ willingness to scan the code and grant location permissions on their devices.
   • The presence of a QR code does not constitute a guarantee of viewership or measurable engagement. The primary measure of exposure is the mailing of the postcard itself.
   • We do not guarantee any location data if recipients choose not to scan or if their device/browser settings prevent such tracking.

3. Privacy Policy

Last Updated: March 10, 2025

1. Introduction

THE BRAND SHERPAS LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. By using our Website, you consent to the data practices described herein.

2. Information We Collect

• Personal Information: Such as name, email address, billing address, and payment details, collected when you inquire about or purchase our Services.
• Non-Personal Information: Such as browser type, device information, and general Website usage data.
• Cookies and Tracking Technologies: We use cookies and similar tools to improve functionality and analyze usage patterns.

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our Services (including SEO, Print Sherpa, etc.).
• Billing and Payments: To process your transactions.
• Communication: To respond to your inquiries or send administrative information.
• Marketing: To send you promotional materials if you’ve opted in.
• Analytics: To track and analyze usage and trends.

4. Sharing Your Information

• Service Providers: We may share data with trusted third parties who assist us (e.g., payment processors, hosting providers).
• Business Transfers: Information may be transferred in the event of a merger or asset sale.
• Legal Requirements: We may disclose information to comply with law or valid legal process.
• With Your Consent: We may share data with third parties when you explicitly consent.

5. Data Security

We use reasonable measures to protect your data. However, no data transmission or storage can be guaranteed 100% secure. Use of our Website is at your own risk.

6. Data Retention

We keep personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or object to certain processing. For any requests, contact us at support@thebrandsherpas.com.

8. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors under 18.

9. International Data Transfers

Information may be transferred and processed in countries other than where you reside. By using our Services, you consent to the transfer of your information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The updated version is effective upon posting. Continuing to use the Website after changes are posted constitutes acceptance of those changes.

4. Contact Us

If you have any questions about the Terms of Service, Print Sherpa Terms, or this Privacy Policy, please contact us at:

THE BRAND SHERPAS LLC
DBA: Print Sherpa
support@thebrandsherpas.com
2355 STATE ST STE 101, Salem, Oregon, 97301 USA