FAQ

FAQ

Client Onboarding

Choose Your Services and Get Started Easily. Schedule a Call to express your interest. Once you decide on the services you’d like to order, our team will send you a comprehensive project proposal. After completing the proposal details and payments, you’ll receive a welcome email, marking the official start of the building phase.

Additional Steps: To fulfill your ordered services, we may require content collection, login information, or further questions to cater to your needs. Don’t worry; our client onboarding process is hassle-free. With efficient services like Stripe, Content Snare, and Local Dominator tracking dashboards we’ve streamlined the process, ensuring a fast-tracked and headache-free experience. Let’s embark on your project journey today!

The requirements for providing information depend on the type of service or project you’ve ordered. In most cases, we’ll need written content and images from you. For certain services like an SEO audit, we only need your website URL to start. More complex projects, like a large web design project with ongoing SEO services, will require additional information. Some clients prefer us to handle everything, including content, logos, images, and building a brand-new website with SEO. In such cases, your role will be to approve the designs as we bring your vision to life. We’ll guide you every step of the way!

It depends on your order. When multiple services or websites are ordered together, the proposal, onboarding, and reporting are packaged under one umbrella. However, if you add an additional service or website after the initial order, a separate proposal, invoice, and onboarding process will be provided for the new orders. We ensure a smooth and tailored experience for each service you choose!

Getting in touch with us is easy! Reach out to your dedicated project or campaign coordinator via email or give us a call. For support with a service you’ve ordered or a managed website, current clients can use support@thebrandsherpas.com.

If you have an emergency, such as a technical issue with your website, simply indicate “Emergency” in your subject line, and our after-hours technical support team will promptly address the issue. We’re here to assist you every step of the way, ensuring your peace of mind!

Billing

Once you’re ready to purchase a service from us, we’ll send you a secure project proposal. Simply click the link to accept the proposal and pay the invoice using Stripe, our trusted platform for seamless proposals, invoicing, and payments. It’s as simple as that! You can conveniently pay through your phone using any major credit or debit cards. We’ve got you covered!

Absolutely! For services on a monthly retainer, you have the option to set up auto billing for your convenience. We highly recommend opting for auto billing for website hosting and website management services to ensure seamless continuity without any disruptions. Your satisfaction and smooth experience are our top priorities!

Regrettably, we do not offer refunds for any purchased service, irrespective of the type of service. This policy is in place to deter any potential misuse, as we’ve encountered cases of individuals attempting to obtain free websites through refund requests.

However, your satisfaction is of utmost importance to us. Should you have any genuine concerns or dissatisfactions with our work, we are committed to finding a resolution that meets your needs. Just reach out to our support team with your issue, and we will make every effort to ensure your happiness and resolve the matter to your satisfaction. Your trust in our services is our top priority!

No problem! If you’re not interested in a monthly retainer, you have the option to purchase most of our services as one-time deliverables. In fact, the majority of our services are available as one-time options. For instance, you can order an SEO audit, implementations, and other deliverables individually without any issues. If you decide to reorder the same package later, that’s perfectly fine!

While many services can be offered as one-time deliverables, it’s worth considering that some services, like website management, are exclusively available on a monthly basis. For certain services, a monthly approach can lead to better results and consistent progress over time. We’re here to accommodate your preferences and ensure you get the best outcome for your business!

Typically, missing a payment only pertains to website management or monthly SEO services. At The Brand Sherpas, we require full upfront payment before commencing any services. However, for specific services billed on a monthly basis, such as monthly SEO and website management, a different arrangement applies.

If a payment is missed, you will have a grace period to make the payment. During this time, the service will be temporarily paused. For monthly SEO campaigns, work on the campaign will be put on hold until the payment is settled. Similarly, for monthly website management, our management services will be suspended until the payment is made. Rest assured, we always aim to work with our clients to find a suitable resolution and ensure a smooth experience.

Cancelling services is hassle-free. Clients on auto-pay who wish to terminate services can easily do so by sending us an email or giving us a call to confirm their cancellation. Once we receive the notification, all services will be promptly cancelled, and recurring billing will cease.

For website management services, you have complete control. If you decide to stop the management services, we will hand over your website and domain name to you without any complications or inquiries. Your website is yours, and we respect your choices. Just inform us of your preferences, and we’ll take care of the rest, no worries at all.

We kindly ask our customers not to pay with cash, checks, or money orders, as we do not accept these payment methods. Additionally, we do not currently accept cryptocurrencies as a form of payment. Instead, we request that you use a credit or debit card to make payment through our secure payment processor. Thank you for your understanding and cooperation!

No, because we have migrated to only using Stripe as our payment processor at this time. Sorry!

Local SEO

SEO stands for search engine optimization, which aims to enhance your website’s ranking in search engine results. This process involves in-depth research and analysis to optimize various aspects of your site. By leveraging analytics, competitor research, and performance-based techniques, skilled technicians can develop a customized strategy. The ultimate goal of SEO is to increase your website’s organic search visibility, resulting in improved overall search presence.

Local SEO is a long-term strategy that demands careful consideration. When engaging with an SEO agency, exercise caution if they promise fast results, as this might indicate the use of unethical “black hat methods” that could result in penalties and eventual detection by search engines. Genuine and sustainable Local SEO requires time to implement and produce visible outcomes.

The timeline for achieving results in Local SEO depends on factors such as your website’s current status and the competitiveness of your targeted local keywords. Consistent efforts in ongoing optimizations and A-B testing are essential for successful Local SEO campaigns. However, it’s worth noting that in low-competition niches with strong domain authority, rapid results through Local SEO are plausible. By adhering to ethical practices and employing the right strategies, your local business can steadily improve its online presence and attract more local customers in the long run.

In Local SEO, optimizing all aspects of your website is key to achieving top-notch performance. As businesses compete for customer attention in the online world, search engine rankings become critical. Securing the first place or ranking in the top 10 results for targeted local keywords can be the winning formula to attract customers.

An effective Local SEO campaign revolves around strategic keyword targeting and achieving top positions in local search results. By focusing on the right keywords and securing prominent rankings, your business can draw more customers to its virtual doorstep. However, to maximize the impact, it’s essential to complement Local SEO efforts with SEO-based web design principles. This cohesive approach ensures a seamless customer acquisition process and enhances your business’s online visibility and reputation within your local market.

The approach to Local SEO varies between monthly campaigns and one-time services. With a monthly campaign, each month’s efforts build upon the optimizations made in the previous month, creating a continuous cycle of improvement. This involves regular audits, split testing, in-depth research on competitors and keywords, and the strategic creation of SEO-optimized content.

Based on your chosen monthly package, additional elements such as link building, social signals, press releases, or other off-page techniques may be included to align with the level of service: Basic, Standard, or Top level. The aim is to ensure ongoing improvement and sustained success in your Local SEO efforts. By adopting a monthly campaign approach, your business can achieve steady progress and maintain a competitive edge in local search results, maximizing your online visibility and attracting more local customers.

Jiu-Jitsu, Krav Maga, Kickboxing, or Judo? Just like the diverse world of martial arts, local SEO encompasses various styles, each catering differently to local businesses and brands. Among them, local SEO stands out with a unique advantage: Local organic visibility. For local businesses, this can be one of the most effective routes to success. Achieving a high ranking in local search results is valuable, but it requires ongoing efforts to maintain your position.

Similar to mastering a martial art, local SEO involves continuous practice and refinement. While paid ads like Facebook, Google, or YouTube can generate quick traction, they are temporary and rely on ongoing investment. However, with local SEO, once you establish a solid presence in local search results, you can maintain a prominent position without the need for constant paid advertising.

Organic listings in local search results earn a high level of trust among users, offering credibility and reliability to potential customers. When local customers find your business through their local searches, the chances of conversion are significantly higher. Local SEO can deliver long-lasting results, driving organic and natural conversions for your company within your local community. By adopting the right local SEO strategies, just like mastering a martial art, you can maximize the potential for your business’s success within your local market.

In the realm of Local SEO, executing strategies correctly can lead to exceptional results. Like any endeavor, the key to success lies in doing it right. Poorly executed SEO efforts can yield disappointing outcomes. However, with the right approach and expertise, Local SEO holds the potential to generate amazing results for your business.

For a robust online marketing strategy that attracts more local customers and boosts your brand’s visibility and reputation, embracing effective Local SEO practices is essential. By optimizing your online presence for local search, you can pave the way for significant growth and success within your local market. With the right Local SEO techniques, your business can thrive and flourish in the ever-evolving digital landscape, ensuring a strong online presence and an edge over your local competitors.

Local SEO is data-based and grounded in tangible insights. On the other hand, ‘Guess’eo relies on mere guesses and hopes, lacking the essential data to make informed decisions. Those who lack the expertise in proper Local SEO often find themselves guessing, unable to collect and organize the necessary data for optimization decisions.

Real Local SEO follows a systematic and structured approach outlined in an agency’s standard operating procedures. This involves pulling in relevant data and organizing it in a way that allows for effective analysis. Such data-driven decisions are based on real-world factors, identifying what requires optimization and how to go about it.

Local SEO is an ongoing process that involves continuous data gathering and further optimizations. This is the key to achieving real and tangible SEO results. Any claims of quick fixes or results without proper data-driven strategies are likely to be associated with fake services or ‘Guess’eo. To succeed in Local SEO, prioritize real data-based strategies and avoid falling for shortcuts or guesses.

Absolutely not. At The Brand Sherpas, we take pride in our in-house team of SEO technicians and copywriters who handle all of our services. However, for specific tasks like citation building and other microservices, we collaborate with reputable companies. This practice is standard in the industry, allowing us to benefit from specialized expertise for niche tasks.

Rest assured that we never outsource our core services. Keeping everything in-house ensures the highest quality of work and upholds our strong reputation in the industry. Our commitment to excellence remains unwavering, as we strive to deliver top-notch services through our dedicated team of experts. With our comprehensive approach, you can trust that your local SEO needs are in capable and reliable hands.

Google Maps Auditing

A Google Maps audit is a comprehensive analysis of your Google My Business (GMB) listing to ensure it is optimized and performing at its best. Our expert team gathers crucial data from your GMB listing and conducts advanced competitor analysis to identify strengths, weaknesses, and opportunities for improvement.

With this audit, we aim to help your business stand out in local searches and achieve higher rankings in the Google 3-Pack. By optimizing your GMB listing and leveraging competitor insights, we can increase your visibility and drive more customers to your business. Get ready to dominate local search and elevate your online presence with our Google Maps audit!

After your Google Maps audit is complete, you can easily access the tracking or audit dashboard to view all the insights and data. The interactive sample dashboards above allow you to explore and play with the data to get a sense of what to expect.

In addition to the dashboard, you will receive a detailed report with all our findings and analysis. If you have any questions or need further clarification, you can schedule a complimentary strategy call within 2 weeks to discuss the results with our team.

Discover where your google listing stands in your local radius and get higher visibility and rankings with the help of our Google Maps audits. These audits provide a comprehensive ‘baseline’ or ‘benchmark’ snapshot of your website’s current performance, offering crucial data to understand your current position and measure the distance to your goals. With a clear roadmap provided by the audit, you can effectively plan and take action to achieve your objectives.

Our audits offer valuable insights to enhance your website’s performance, elevate listing authority, ensure topical relevancy, and optimize various factors that directly impact your maps listing’s local ranking compared to your competitors. By leveraging these insights and implementing the necessary factors into your campaign, you can make significant improvements and increase your Return On Investment (ROI), making your SEO efforts even more rewarding. Take advantage of our Google Maps audits to unleash your Google Busienss Page’s full potential and drive business success.

Search Engine Optimization/ SEO

SEO stands for search engine optimization, which aims to enhance your website’s ranking in search engine results. This process involves in-depth research and analysis to optimize various aspects of your site. By leveraging analytics, competitor research, and performance-based techniques, skilled technicians can develop a customized strategy. The ultimate goal of SEO is to increase your website’s organic search visibility, resulting in improved overall search presence.

SEO is a strategy that requires a long-term approach. Be wary of any SEO agency promising quick results, as they might be using unethical “black hat methods,” which can lead to penalties and eventual detection. Genuine, sustainable SEO takes time to implement and yield noticeable outcomes. The timeline for results depends on your website’s current standing and the competitiveness of your targeted keywords. Ongoing optimizations and A-B testing are essential components of successful SEO. Nevertheless, in low-competition niches with strong domain authority, it is possible to achieve rapid results through SEO.

SEO ensures that all aspects of your website are optimized for top-notch performance. In the online world, businesses vie for customers’ attention through search engine rankings. Securing the first place or appearing in the top 10 results for a targeted keyword often leads to winning customers. An effective SEO campaign, focusing on the right keywords and achieving top positions, can drive more customers to your business, provided you have a solid conversion strategy in place. SEO, in conjunction with SEO-based web design principles, plays a vital role in making this customer acquisition process a reality.

Monthly SEO campaigns differ significantly from one-time SEO services. With a monthly campaign, each month builds upon the optimizations made in the previous month, constantly reviewing and fine-tuning to enhance the overall results. This involves continuous auditing, split testing, competitor and keyword research, and the implementation of SEO-optimized content creation strategies. Depending on your chosen monthly package, additional elements like link building, social signals, press releases, or other off-page techniques may also be included and aligned with the level of service: Basic, Standard, or Top level. The goal is to ensure ongoing improvement and sustained success in your SEO efforts.

Karate, BJJ, Muay Thai, or Taekwondo? Just like the diverse world of martial arts, online marketing encompasses various styles, each catering differently to businesses and brands. Among them, SEO stands out with a unique advantage: Organic targeted placement. For local and national businesses, this can be one of the most effective routes to success. Once you achieve a high ranking, there’s no guarantee it will last indefinitely. SEO requires ongoing efforts to maintain your position. On the other hand, when you halt Facebook, Google, or YouTube Ads, all traction comes to a halt. Nevertheless, with SEO, unless a competitor aggressively targets your keywords, you may continue to rank highly without constant maintenance. The level of competition in your industry will determine the need for ongoing efforts.

Organic listings enjoy a high level of trust among users compared to ads, which can be perceived as intrusive and annoying. When potential customers discover your business through their searches, the chances of conversion are significantly higher. SEO can deliver long-lasting results, driving organic and natural conversions for your company. By integrating the right marketing style, just like mastering a martial art, you can maximize the potential for your business’s success.

When executed correctly, SEO can deliver exceptional results. The key lies in doing it right. Just like any endeavor, if done poorly, the outcomes will reflect the lack of effort. However, with proper initiative and expertise, SEO has the potential to generate amazing results. If you seek a robust online marketing strategy for your business, SEO can be the solution to attract more customers and enhance your brand’s awareness and online reputation. Embracing effective SEO practices can pave the way for significant growth and success in the digital landscape.

Real SEO is data based. ‘Guess’eo is based on guessing and hoping something will work. People who don’t know how to do proper SEO end up doing a lot of guessing. They don’t collect the right data, they don’t know how to organize the data, and therefore they have nothing but hunches to go off of when making decisions about what to optimize and why it needs to be optimized. Real SEO pulls data in a systemized structured manner as outlined in an agency’s standard operating procedures, and is organized in a certain way to be analyzed. That data is used to make decisions based on real world factors regarding what needs to be optimized and how it will need to be optimized. SEO is not a one off type of thing. It requires more data to be gathered and further optimizations to be made afterward. This is how real SEO results are achieved and anyone who says differently is either trying to sell fake services or doing Guesseo.

Absolutely not. At The Brand Sherpas, we rely on our in-house SEO technicians and copywriters to handle all of our services. However, we do collaborate with reputable companies for certain tasks, such as citation building and other microservices. These collaborations are common in the industry as they focus on specialized small tasks. Rest assured, The Brand Sherpas will never outsource our services, as this guarantees the quality of our work and maintains our strong reputation in the industry. We are committed to providing top-notch services through our dedicated team of experts.

A couple of excellent examples of one-time SEO service deliverables are technical SEO audits and their implementations (fixes), as well as content audits and the creation of 20 targeted pieces of content for your website. These services, along with others, are specifically designed to be a one-time purchase rather than part of a recurring retainer or ongoing campaign. However, you have the flexibility to purchase them each month if needed. Alternatively, you can opt for a one-month SEO campaign if you wish to accomplish a significant amount of work and plan to follow up with a different service or another month of SEO services later.

The beauty of our offerings lies in the ability to mix and match various options, catering to almost anyone with any budget to get started on improving their online presence. Whether you prefer the convenience of monthly campaigns or desire one-time deliverables as you can afford them, we’ve got you covered. Don’t hesitate to consult your project coordinator for personalized recommendations based on your budget, goals, and preferences. Together, we’ll find the most suitable approach to enhance your online visibility and achieve your objectives.

Technical SEO Auditing

Technical SEO audits serve the essential purpose of identifying underperforming elements across all webpages on your website. It is the crucial initial step before embarking on SEO campaigns, playing a pivotal role in achieving higher visibility in search engine result pages. Our expert team collects thousands of diverse data points from your website, meticulously organizing them into a comprehensive spreadsheet. Our in-house SEO technicians then analyze this data to generate a detailed report.

These audits are remarkably thorough, delving deep into your website’s data, performance issues, and off-page metrics. Among the off-page factors explored are backlink profile, competitor and keyword analysis, as well as other core ranking metrics and data. The insights gleaned from the technical SEO audit provide invaluable guidance for enhancing your website’s performance and optimizing its search engine rankings.

Typically, the audit process requires around 10-15 hours to be completed. However, we pride ourselves on efficiency and usually have the report ready within just 48 hours from the moment you sign up. Your report will not only provide valuable insights but also includes a complimentary consultation to discuss the necessary fixes. If you prefer, our team can take care of the implementations for you as a separate service.

For larger websites, please anticipate that the audit might take a bit longer to complete. In such cases, it may require up to one week for us to thoroughly assess and analyze all the crucial elements. Rest assured, regardless of the size of your website, we are dedicated to delivering accurate and actionable results to help optimize your online presence.

You will discover every aspect underperforming on your website with a comprehensive analysis, including in-depth stats/metrics, keyword insights, and competitor analysis. Rest assured, we won’t overwhelm you with raw data; our audits include a detailed, organized report, simplifying our findings for your review. Moreover, you’ll receive a free strategy call to gain better insights, and if you wish, we offer the option to address and fix any issues identified during the audit.

Once your audit is complete, you have the option to schedule a complimentary strategy call within 30 days to discuss the SEO audit results. Typically, the recommended course of action following an SEO audit is to proceed with ordering the implementations (fixes). This entails hiring us to address all on-page and, at times, off-page factors that may be hindering your website from achieving higher rankings and optimal performance. The cost of this service varies based on the project’s complexity and scope.

For businesses operating in highly competitive industries or locations, keeping a close eye on performance and stats is crucial. However, this doesn’t necessarily mean conducting an audit every month. Regular audits can yield better results, but they might not be effective if your website has already undergone a thorough audit and fixes. Instead, a more effective approach would be to opt for a monthly SEO campaign.

Audits are designed for deep cleaning and analysis, so if you have already completed a comprehensive audit and implementations, there may not be an immediate need to repeat the process. In some cases, waiting a few months, and in more extensive cases, up to six months, before re-auditing could be sufficient.

For businesses that have recently completed an audit and implementations, monthly SEO campaigns or deliverables are better suited. These campaigns allow you to build upon the groundwork of a now well-performing website, fostering continuous growth and optimization. Re-auditing your website every six months is a suitable time frame to maintain its performance and ensure it remains competitive in the ever-changing digital landscape.

Upon completion of the SEO audit, you will receive a comprehensive report encompassing all our findings and collected data. Furthermore, you have the option to schedule a complimentary strategy call within 30 days to discuss the audit’s results. Accessing the SEO audit report is effortless—all you need is a PDF reader on your phone, tablet, or desktop computer. For those interested in viewing the data in a spreadsheet format, having access to Excel is beneficial. Rest assured, the reports will be delivered directly to your email for your convenience.

Many websites on the internet offer free SEO analyses of your website’s performance, but these often provide only surface-level summaries of common attributes. These analyses rely on automated software or algorithms to make guesses about your website’s performance, pulling data from search engine results. However, the issue with this approach is that it doesn’t involve an actual audit of your website.

Real technical SEO audits can only be conducted by humans. A human analyst carefully reviews and assesses your website’s data, ensuring a thorough and accurate evaluation. Robots lack the capability to perform technical SEO audits, making them unsuitable substitutes. It’s akin to opting for a telemedicine appointment with a robot instead of consulting a doctor in person – you wouldn’t rely on a robot’s opinion for your health, so why risk your business on something similar?

While free analyses can provide some clues about your website’s performance, they are fundamentally different from in-depth technical SEO audits. Additionally, they often contain skewed and outdated data, lacking relevance to modern SEO practices. So, while they can be useful for gaining insights, remember that they don’t match the precision and reliability of a comprehensive technical SEO audit conducted by human experts.

Technical SEO audits play a crucial role in helping your business by providing a ‘baseline’ or ‘benchmark’ snapshot of your website’s current performance. This benchmarking data is vital for understanding your current position and measuring the distance to your goals. Moreover, audits offer a clear roadmap to set you on the right path toward achieving your objectives.

These audits offer invaluable insights into enhancing your website’s performance, elevating domain authority, ensuring topical relevancy, and optimizing various factors that directly impact your website’s search engine ranking compared to your competitors. By utilizing SEO audits, you can identify areas for improvement and strategically implement the necessary factors into your campaign. This, in turn, leads to an increase in your Return On Investment (ROI), making your SEO efforts even more rewarding.

 

Our full in-depth audits leave no stone unturned, encompassing a wide array of elements. These include analyzing topical relevancy for all your content, assessing URL structures, evaluating page speed, scrutinizing on-page factors, as well as delving into aspects like backlink profiles, competitor analysis, and industry trends. We collect hundreds of data points and organize them into segments, cross-referencing with current search engine update parameters.

Our meticulous SEO technicians then conduct a thorough analysis to compile all the data into an understandable report. Alongside the report, we provide a comprehensive list of everything that requires fixing and implementing to optimize your website. With our approach, no aspect is overlooked, ensuring a robust and effective strategy for your online success.

Typically, everything identified in the audit can be successfully fixed, implemented, and optimized. However, it’s important to note that the separate service of executing these improvements is not included with the audit purchase. Depending on the audit findings, certain issues may call for an SEO campaign to address them comprehensively, while others might require one-time SEO deliverables like citations.

The good news is that around 98% of the time, we can successfully implement, fix, or optimize everything discovered during the audit, yielding fantastic results almost immediately. With our expertise and dedicated efforts, we strive to optimize your website and enhance its performance to achieve your desired goals.

Absolutely, and they should be. If you decide to conduct another audit the following month to ensure everything is in order, we’re pleased to offer you a 50% discount. This is because much of the data from the previous audit should still be relevant, and your information is already in our system. If we’ve implemented changes for you, you should start seeing positive results.

We honor the 50% discount for upkeep audits up to approximately 3 months after your initial audit. Beyond that, audits conducted 4 to 6 months later will be charged at the full price. This is because market shifts, search engine result changes, and various factors will require a thorough re-audit of competitors, keywords, content performance, on-page metrics, off-page metrics, and more.

Providing this discount is our way of expressing gratitude for your continued support. We prioritize fair pricing based on the actual time spent delivering our services, aiming to offer affordability and value to our valued clients.

Feel free to reach out to your project coordinator, the one who provided you with the audit results. They are well-equipped to offer advice and guidance regarding your audit results. You can easily contact them via email or schedule a complimentary strategy call within 30 days of receiving your audit results.

During the strategy call, your coordinator will thoroughly review the audit results with you over the phone, addressing any questions you may have in real-time. For a more interactive experience, if you have the capability and desire, they can even initiate a screen share session to visually aid your understanding. Rest assured, our team is here to assist you every step of the way and ensure a seamless and productive post-audit experience.

Website Design & Development

In today’s digital landscape, having a website is not just advantageous but a vital necessity for virtually every industry, business, or brand. A website serves as a powerful medium to express your brand’s identity, showcase your products or services, and act as a robust marketing platform for your business.

Absolutely! In fact, we receive frequent requests to re-design older-looking sites into modern designs with improved functionality. The process differs slightly from fresh design projects, as special attention is required to preserve your site’s functionality and SEO rankings.

To ensure a seamless transition, we conduct a URL audit of all the web pages that need re-designing, ensuring that your website’s structure remains intact, and no disruptions occur. The duration of the re-design process depends on the framework your current site is built on, as conversions may be necessary. Additionally, we consider the framework you wish to transfer to.

Note: There are rare instances when our team may decline re-design requests if they are built on frameworks we do not work with. Your project coordinator will promptly inform you if this is the case, although such occurrences are infrequent and uncommon.

We offer four options for website images and content:

  1. Provide all images and content yourself.
  2. Have your content writer, staff member, or photographer provide us with the images and content.
  3. Hire us to produce all of your content, images, etc.
  4. A mixture of the above options.

The best approach is to have custom, high-quality photos, videos, and original content. The Brand Sherpas can supply SEO-optimized content, but for personalized business information, history, or other specific content, it’s usually best that you provide it. Alternatively, you can choose a combination of approaches, where we write SEO-optimized content, you supply business-related content, and we coordinate with a videographer or photographer. This flexible approach ensures that your website is tailored to your unique needs and objectives.

At The Brand Sherpas, we offer two valuable content services for your website. We can produce rank-ready articles or have our copywriter create compelling marketing copy for your web pages. However, please note that these content services are not included in our web design package and must be ordered separately.

To explore our content creation services, simply talk to your project coordinator. They will guide you through the process and provide all the information you need. Whether you need assistance with a content strategy or require basic content for your webpages, our team is here to help. Just let your project coordinator know your requirements, and we’ll ensure your website has captivating and effective content that aligns perfectly with your goals.

The Brand Sherpas exclusively works on projects directly with clients and does not engage in partnerships with other agencies or freelancers. We do not offer ‘white label’ design, content services, or SEO services. Our focus is solely on delivering exceptional results and personalized solutions to our valued clients.

Adding extra pages to your website is a simple process. If you’ve chosen a basic website package but realize you need an additional page, like (example-webpage), just inform your project coordinator about your requirement, and they will handle the rest. The cost of additional pages varies depending on the website package you originally ordered and is priced per page.

Please be aware that ordering additional web pages may extend the project timeline, so allow some extra time for completion. Our team will efficiently integrate the new pages to ensure your website aligns perfectly with your needs and goals.

Before the live launch of your website, we’ll notify you that the site is available for your preview. If there’s anything that doesn’t quite meet your expectations, you can request a revision. At The Brand Sherpas, we prioritize your satisfaction and will diligently work to ensure you are delighted with your site. We usually offer ample revisions to achieve this, but please note that we do not provide unlimited revisions for free.

The number of revisions you can request will be specified based on the website design package you ordered. If additional revisions are needed, you have the option to purchase them. Rest assured, our goal is to create a website that perfectly reflects your vision and objectives, and we are committed to making the necessary adjustments to achieve that.

The Brand Sherpas develops website systems that are seamlessly exportable to your own hosting or can be managed and hosted by our dedicated team. Presently, we exclusively offer managed web hosting services for enhanced security and performance.

For the utmost security, customers are not allowed to directly edit their websites on our systems. This decision prioritizes both your website’s safety and simplifies your experience. Our expert team will take care of managing your account, ensuring dedicated speeds and top-notch performance.

If you wish to have editing control, your website can be exported and transferred to your hosting at any time. With us, there are no cancellation fees, and managed hosting customers enjoy free renewals and complimentary SSL certificates for added value and peace of mind.

Each website design project is unique, and timelines vary accordingly. However, as a baseline, if you order a basic website with five pages or less, and you provide all the required content and images right after signing up, we can typically have it built in less than 7 days. This scenario is rare and usually applies to clients who need very basic sites and have most of the content pre-prepared.

In most cases, websites are completed within a 30-day window, and for more extensive projects, the timeline may extend to no more than 60 days. If you are in a hurry and need everything completed quickly, feel free to inquire about expedited production when you sign up for our web design services. We are committed to delivering efficient and exceptional results, tailored to your specific requirements and deadlines.

Upon completion of your website, your project coordinator will send you a notification seeking your approval. You can then preview the site on your domain or our development server. Should you have any revision requests, simply respond, and we’ll promptly make the desired changes for your approval.

Once you are satisfied with the design, our team will initiate the live launch of your website on your domain. Additionally, any additional services ordered, such as optimizations, SEO campaigns, or content creation, will be seamlessly integrated with your website. Our goal is to ensure a smooth and efficient process from design to launch, providing you with a website that perfectly aligns with your vision and goals.

High-quality websites differ significantly from low-quality websites in several aspects. When it comes to design, low-quality websites often rely on cookie-cutter templates with minimal custom features, failing to make your brand or business stand out. Although they may be cheaper and quicker to produce, they lack taste and struggle to convert customers or attract website traffic effectively.

Functionality is another area where low-quality websites fall short. Websites produced by website ‘mills’ are often plagued with issues such as incorrect functioning, slow loading times, errors over time, and sometimes even viruses.

On the contrary, high-quality websites are typically entirely custom-built, representing your brand or business in a professional manner that enhances customer conversions and website traffic. These websites are lightning-fast and incorporate custom functionalities that create seamless user experiences, making everything easier and more fluid.

Ultimately, the old adage holds true: you get what you pay for. High-quality websites are akin to well-crafted, reliable cars, while low-quality websites may resemble cheap, unreliable alternatives. Investing in a high-quality website ensures that you receive a professional and effective online presence that can significantly impact your business’s success.

When you purchase a website from us, rest assured that you are getting an SEO-optimized website with real substance. At The Brand Sherpas, we understand the critical role of optimization in the success of your business. That’s why we go the extra mile and provide complimentary basic optimizations to ensure your website performs exceptionally right from the start.

Our free basic optimizations are often equivalent to what some agencies charge full price for! However, it’s essential to note that an SEO-optimized website is distinct from an SEO campaign or SEO deliverables, which are separate services aimed at elevating your website’s ranking against competitors.

As we build and live-launch your website, it undergoes full optimization, encompassing key SEO factors. These include image compression, serving images in next-gen formats, using properly sized images, implementing basic on-page factors, optimizing web page cache, enhancing page speed, and much more.

For even more benefits, consider signing up for our website management services, where you can enjoy additional perks such as having your web pages served from our Content Delivery Network (CDN). Our commitment to optimization ensures that your website is set up for success, standing out from the competition and effectively boosting your online presence.

Getting started and kickstarting your website project is a breeze. Reach out to us by booking a free strategy call, and share all the essential details about your project during the meeting. Once that’s done, simply complete our client onboarding process, and your project will be set in motion! Don’t miss out on this opportunity – book your free strategy call now to get started. 

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Excited to launch your online business or enable customers to order products and services online? At The Brand Sherpas, we offer tailored solutions for building online shops and ecommerce stores to suit your specific needs. Whether you need an ecommerce platform integrated into your existing website or desire a brand-new online shop, we’ve got you covered.

To get started, please discuss the details of your ecommerce project with our team. As pricing and planning may vary based on your requirements, our experts will guide you through the process and explore the best options for your business. Let us know how we can assist you with your exciting new ecommerce venture!

We appreciate it when customers share websites they like, as it helps us understand your preferences better. If you mention a specific website (xxxxxx) that you’d like us to take inspiration from, we’ll do our best to replicate a similar yet custom design, all while respecting copyright laws.

It’s important to note that certain website features may have been developed with custom-built code, requiring significant investment. While our developers can incorporate similar features into your website, complex customizations might exceed the scope of a basic website package in terms of time and complexity.

For advanced features, we recommend upgrading to one of our top-tier plans, which can accommodate more comprehensive and customized functionalities. Rest assured, our goal is to deliver a website that aligns perfectly with your vision, and we’ll work closely with you to ensure we create a website that meets your needs and budget.

Website Management & Hosting

The pricing for website management services varies depending on the plan you choose. Each plan offers a specific level of service and a set number of monthly edits. Our most basic level starts at just $50 per month, while our full-service plan, with maximum edits, is priced at $100 per month. You have the flexibility to downgrade, upgrade, or cancel your plan at any time. At The Brand Sherpas, we believe in transparency and providing hassle-free service. If you decide to cancel, we will release your website to you without any complications or delays.

We firmly stand against companies that hold websites hostage or charge for unnecessary services. It’s your website, and you should have full control over it. If you have multiple sites or a network of sites, we offer custom pricing for managing them as a batch, providing considerable discounts from individual pricing. Our goal is to provide you with flexible and cost-effective website management solutions that cater to your unique needs and budget.

Absolutely! When you sign up for our website management services, you can leave all worries about hosting plan maintenance, SSL certificate management, and domain name renewals behind. While there’s a setup fee upon signing up, you can relax knowing that as long as you pay your monthly bill, The Brand Sherpas will take care of all renewals for you. Our goal is to make your life easier by handling all the technical aspects on your behalf.

With website management, you can focus on other aspects of your business while we handle the technical stuff. Our team is available to assist you with edits and monitor your site to ensure its security. Moreover, customers on a management plan receive additional benefits, including page caching, speed optimizations, and CDN (Content Delivery Network) at no extra cost. Our comprehensive website management services are designed to provide you with peace of mind and ensure that your website is in top-notch shape.

Security is of utmost importance, particularly for an ecommerce store. With constant threats of hacking attempts and bots attempting to crack passwords, implementing even simple security measures can thwart most of these brute force attacks, safeguarding your site and ensuring the safety of your business and customers. As part of our website management services, we include essential security features and our vigilant staff continuously monitors your site to maintain its protection.

Additionally, we provide SSL certificates, a critical element in keeping your site secure and also considered a ranking factor by Google. Rest assured, SSL certificates are included in your managed website service plan at no extra cost. We take security seriously, and our comprehensive website management services aim to provide you with a secure and worry-free online platform for your business and customers.

  • Basic plans can receive 1 edits per  month.
  • Standard plans receive up to 2 edits per month.
  • Top level plans can request up to 3 edits per month.

Web edits encompass changes you wish to make on your site, such as altering button colors, call-to-action text, email addresses, or names, and replacing certain keywords with different words. However, it’s essential to distinguish between basic web edits and website re-design. The latter involves significant modifications, such as altering website images across a page, changing the layout, and reworking core functionalities. For a website re-design, a separate charge applies.

Web edits, on the other hand, are intended for basic updates, such as modifying information, colors, or images. If you have specific changes in mind or are considering a page re-design, please let us know, and we’ll be happy to assist you accordingly. Our goal is to cater to your precise needs and ensure your website reflects your vision and requirements effectively.

Blogging is classified as content creation and is not part of our website management services. However, if you wish to add content to your site through blogging, you can sign up for our content creation services separately. With web edits, you have the flexibility to make changes to existing pages, including your blog posts. This allows you to easily modify and update your content whenever needed. Whether it’s tweaking existing pages or adding fresh blog posts, we are here to assist you in maintaining and enhancing your website to best serve your goals and audience.

When we manage a website hosted on our servers, we guarantee a hassle-free handover of the domain and all its content to you, with no questions asked. There’s no cancellation fee involved. However, it’s essential to note that you will be responsible for possessing the necessary technical knowledge to move the domain and web content to a new domain registrar and hosting plan.

While we don’t provide assistance with this technical process, we’ll collaborate with you to transfer the domain to your new registrar from our end. The transfer process is not overly complicated, and with your cooperation, it can be smoothly accomplished. Rest assured, we’ll make sure the transition is as seamless as possible, and you’ll have complete control over your domain and website content moving forward.

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